Overview
Our refund and returns policy is based on a 30 day period after purchase. If 30 days have passed since your purchase, any refund will be conditional on the condition of the returned item.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase and the item to be returned to: Scottie Products Ltd, Owl Cottage, Hamerton Road, Buckworth, Cambs. PE285AJ
There are certain situations where only partial refunds will be considered:
- Items not in their original condition, damaged or missing parts for reasons not due to our error.
- Personalised or adapted items
- Any item that is returned more than 30 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and we are processing your refund.
Your refund will be processed promptly, credit card payments will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account or your credit card company again, it may take some time before your refund is officially posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@scottieproducts.co.uk.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@scottieproducts.co.uk and send your item to: Scottie Products Ltd, Owl Cottage, Hamerton Road, Buckworth, Cambs. PE285AJ
Shipping returns
To return your product, you should mail your product to: Scottie Products Ltd, Owl Cottage, Hamerton Road, Buckworth, Cambs. PE285AJ
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at sales@scottieproducts.co.uk for questions related to refunds and returns.